We are committed to providing a quality service and have laid down procedures to achieve this. We are members of the United Kingdom Homecare Association and embrace their code of practice.
We take a Person Centred and Holistic approach to Care Planning. This means that we put together an individual and detailed care plan for each Service User. The Service user, their family and representatives are central to all decisions and the package is built around the Service User requirements, taking all aspects of their life into consideration.
Families and representatives are always encouraged to work in partnership with us and we are sensitive to the impact community care has on all people involved.
We work very hard to promote independance, which means that we encourage people to do as much for themselves as possible and to remain as independant as possible in their own home.
Some of the services we provide are:
Personal care – showering, bathing, getting up, going to bed etc
Domestic chores – cooking, cleaning, washing, ironing etc
Meal Preparation – many of our visists are at meal times, just tell us what you fancy today !
Shopping – from a loaf of bread to the weekly shop we are happy to help
Respite sitting – allowing relatives to take some time out
We take our responsibility to protect vulnerable adults very seriously indeed and have policies and procedures in place to achieve this. Measures include full staff training in adult protection and security, all staff fully vetted including a CRB check and references and a close working relationship with Derbyshire Social Services who have the primary responsibility for investigating any suspicians of this nature.
What Others Say About Us
The link below will show you our excellent CQC report: